Privacy Notice
Transitions Solutions Ltd
Who we are
Transitions Solutions Ltd provides consultancy, training, supervision, and crisis intervention services to supported accommodation providers and professionals working with young people.
We are committed to protecting your personal information and complying with UK GDPR and the Data Protection Act 2018. This Privacy Notice explains how we collect, use, store, and share your information.
What information we collect
We may collect and process the following personal data:
- Name, role, and contact details (phone number, email, organisation address).
- Records of communication with you (emails, phone calls, forms).
- Information relevant to the services we provide (e.g. supervision notes, training registers, client agreements).
- Payment and invoicing information.
We do not routinely collect sensitive data unless required (e.g. safeguarding disclosures).
How we use your information
We use your personal data to:
- Provide agreed consultancy, training, supervision, or crisis support.
- Manage bookings, payments, and contracts.
- Maintain records for accountability and quality assurance.
- Contact you with service updates or resources (only with consent).
- Fulfil our legal and safeguarding responsibilities.
Legal basis for processing
We process data under the following lawful bases:
- Contract – to deliver agreed services.
- Legal obligation – to comply with safeguarding, tax, and record-keeping requirements.
- Legitimate interests – for quality assurance, monitoring, and service improvement.
- Consent – for optional communications such as newsletters.
Who we share information with
- We will not share your personal data with third parties without consent unless required by law or safeguarding duties.
- We may share limited information with trusted third-party providers (e.g. IT support, accountants) under strict confidentiality agreements.
How long we keep your information
- Records are kept only for as long as necessary to meet legal, contractual, or safeguarding requirements.
- Routine business records (e.g. training registers, invoices) are normally kept for 6 years.
- Safeguarding records may be retained longer in line with statutory guidance.
Your rights
Under UK GDPR, you have the right to:
- Request access to the information we hold about you.
- Ask us to correct or delete your data where appropriate.
- Object to or restrict how your data is processed.
- Withdraw consent for non-essential communications.
- Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Contact us
If you have any questions or wish to exercise your rights, please contact:
Data Protection Lead
Transitions Solutions Ltd
jodie@transitionssl.co.uk